In QuickBooks, go to the gear icon -> Account and Settings -> Advanced -> Automation. Temporarily turning this feature off will allow our transfer to create the needed items/accounts for our mapping into QuickBooks Online. When we attempt to create a new item and account in QuickBooks Online, this setting will block the account creation, as Commerce Sync cannot determine which account number to use. This setting causes errors when you are first installing Commerce Sync, or when using the Sales by Category feature and have a new category. Please turn the "Automatically apply credits" setting to Off when using Commerce Sync: This often causes a snowball effect that will apply the payments to the incorrect invoices for each date moving forward. This leaves a new payment unapplied, that will then apply to a future invoice within QuickBooks Online. This causes the incorrect payment to be applied to the new invoice. If a payment somehow is unapplied, the next invoice Commerce Sync is creates gets this payment applied to it incorrectly. Automation, for example, helps you save time by cutting down time on your data entry. This setting will apply available credits to invoices under the same customer. The Advance settings offer many ways for adjustments. + (to create new txns) gear icon (for settings, lists and activities you dont do often). There are a few settings you can enable within QuickBooks Online that may cause issues with how Commerce Sync transfers sales information. What does the gear icon look like in quickbooks desktop.
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